Terms & Policies

Welcome to brieleon.com. Please note that your use of our site means that you agree to the following rules. This Privacy Policy was lasted updated on: 31 August 2017.

Changes to Privacy Policy
We may from time to time change these rules. We will notify users of the site of any changes by posting the revised policy reflecting them with a new effective date on this page. Your use of our site following any such change means that you agree to the rules as changed. These rules–specifically including the “Customer Information Policy”, “Use of Cookies”, “Use of IP Addresses”, and “Security” paragraphs below–apply to this website only and not to any other website.

All images on the site are copyrighted to Brie Leon, or used under licence from their respective copyright holders, and that unauthorised use is prohibited.

Customer Information Policy
brieleon.com recognises that it must maintain and use customer information responsibly. The information collected is used to help us respond to customer inquiries, send emails about sales and events, send catalogs and other marketing and promotional materials through the mail, contact contest winners and /or ship and bill orders. The information also helps us in determining what products appeal to our customers so we can better merchandise our site.

brieleon.com collects personal information necessary to process an order, a catalog request, a contest entry or a request to receive promotional emails from the consumer. This information includes name, address, city, state, zip code, phone number, email address, gender (optional) and date of birth (optional).

Customer Service Policy
Australia
Brie Leon posts Standard Express and Regular parcel orders with Australia Post (for Australia Post guidelines and delivery time frames please visit auspost.com.au) and use Capital Transport Couriers for Same Day Service. Sometimes, we will send parcels Same Day Service if we feel is necessary.

Overseas
All overseas orders will be shipped via Australia Post. (for Australia Post guidelines and delivery time frames please visit auspost.com.au)

Pricing Policy
All of our prices are in Australian dollars (AUD) . Product prices are regularly updated when price changes are received from our suppliers.

If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavor to provide you with a more competitive price. We will only consider if we carry the same size requested.

Shipping & Delivery Options:

*** PLEASE NOTE  : All our Standard Express and Regular parcel orders are packed and sent in Aust. Post satchel, which do not require ‘Signature on Delivery’. We will only offer tracking detail on request via email, so please contact us if tracking details are required immediately after the order has been made. 

Once parcels are listed ‘DELIVERED’ through Aust. Post tracking, we will no longer be held responsible for any parcels claim lost.

Signature on delivery is only available for Express Post parcels with the total content value over $150.

(for Australia Post guidelines and delivery time frames please visit auspost.com.au)

Brie Leon charge a flat rate of $12.95 per parcel for Express shipping within Australia. Order parcels are dispatched from our office within 1 business day and shipping times are estimated depending on the shipping address. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days via email to arrange an agreeable alternative item, a backorder or a full refund.

We offer PICK-UP SERVICE FREE of charge. You are able to collect your purchase at our Head Office in Surry Hills, Sydney N.S.W. Australia. Collection date and time MUST be arranged through agreement by BRIE LEON and the purchaser via email : [email protected] . For further enquiries and details please contact us.

REGULAR SHIPPING within Australia costs $8.95 (usually 2-5 working days depending on location) and NOT with signature on delivery.

WE NO LONGER OFFER FREE DELIVERY ON ANY ITEMS, UNLESS AGREED BY US.

EXPRESS POST DELIVERY within Australia will be charged $12.95. Please note your postcode may not fall under next day delivery service for Express Post (usually for rural suburbs). In this case we will agree to use the most convenient way for delivery (see parcel delivery timelines here auspost.com.au/parcels-mail/delivery-times)

We offer SAME (OR NEXT) DAY DELIVERY :

Receive your order within 4 hours for $14.95. This service only applies for Sydney Metro Shipping addresses by the following terms:
Orders made between 12PM and 12AM will be sent out the next day OR
Orders made between 12AM and 12PM will be sent out that day.
This service is available on items ordered on business trading days only.
Simply select “SPEED DELIVERY” at checkout. Some areas take over 4 hours to deliver – we’ll let you know if this the case.
This service only applies for postcodes between 2000 – 2034, 2037 – 2067  and  2088 – 2090
INTERNATIONAL SHIPPING is a flat rate of $20 plus an extra $5 per item on top of this. Under new Australia Post International delivery services, we are unable to provide details for the parcel but will include signature on delivery for some countries on full priced purchases. International orders usually take up to 7-14 days for most countries but can take up to 3 weeks with some. We do not take responsible for packages lost or damaged in transit. Please double check your Billing and Shipping address as we are unable to reroute packages. Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility.

Return Policy
If in any case you are not 100% happy when you receive your product, we would happily refund or exchange your full priced purchase under the condition the item has not been worn or damaged, and is in its original condition. These standard trading terms apply to all purchases made on brieleon.com. We reject any terms proposed that vary or add to our trading terms. Decisions made by Brie Leon will stand as final. Action for returns will not be made until the item arrives back to our office.

(please include a note with your original order number and full name)
 

We will gladly exchange or refund a full price item (see below for any exclusions) if we are contacted within one week of receiving the item for a return authorisation number. Please contact us at [email protected] Once the return authorisation number is given to the customer, the item must be returned back to Brie Leon within 2 weeks of the purchase date at the purchasers own expense.

Brie Leon will not cover or refund postage costs for any exchange or refund on any order made. For any exchange the purchaser will be re-billed a further $12.95 Australia-Wide or $25 International, along with additional instructions prior to shipping.

Store credit may be issued at the purchasers request. Through personal contact we will arrange a credit code for the customers use only with the value of the item being credited. Store credits will last one year from date of issue. Items bought with store credit will be handled like any regular order made.

You may choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

WE DO NOT REFUND OR EXCHANGE ON EARRINGS, SALE ITEMS (ONLY FOR SIZE), UNDERWEAR, SWIMWEAR BOTTOMS OR SOCKS.

Privacy Policy
Brie Leon is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (unless you opt out of receiving promotional materials, we may send you information by email or postal mail to the address you provided) and to personalise your shopping experiences with us; thats all.

Collected Information by Brie Leon
Personal identification information such as user name, password, billing information, and contact information may also be collected in order to offer you Brie Leon store products and services. This information will be used to fulfill your orders, process your transactions, facilitate your use of our website, market our products and services, respond to your requests, assist you with future shopping, and improve brielon.com. Choosing not to provide us with information will limit our ability to respond to your shopping needs. In addition, information such as your IP address and the site that referred you to ours will be gathered automatically. All data acquired via the website is stored indefinitely. Because of the nature of the Internet, data may pass through any country and any jurisdiction, including jurisdictions where privacy laws may be different and less protective than those of your home jurisdiction.

Information Sharing
Any personal information or User Submissions that you voluntarily disclose on the site becomes publicly available and is not considered personally identifiable information subject to this Privacy Notice. brieleon.com cannot guarantee the security, privacy or confidentiality of your personal information or User Submissions. You post User Submissions at your own risk. Therefore, please be mindful of what you post, because it may become publicly available on the site or otherwise. Even after removal, copies of your User Submissions may still be viewable in areas displayed outside the site, in cached and archived pages, or if other Users have stored your User Submissions.

Secure Shopping
We guarantee that every transaction you make at brieleon.com will be 100% safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping at brieleon.com. If you have any questions regarding our security policy, please contact our customer support centre at [email protected]

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