Terms & Policies

Welcome to brieleon.com! Please note that your use of our site means that you agree to the following rules. This Privacy Policy was lasted updated on: 14th June 2019.

Sample Sale Terms

Before purchasing through our sample sale, please note the following:
- Please allow up to 5 business days for your order to be processed and dispatched
- No refund or exchange. All sale items are FINAL SALE
- Please only select pick-up if you are free to come into our studio in Marrickville. We do not offer free postage through pick-up. Regular postage is $8.95 and Express is $12.95 within Australia, International postage is $25AUD.
- There may be a delay on emails and messages due to the high influx of orders.
- We are unable to combine postage on separate orders.
- Once dispatched we are not responsible for any postage delays or issues.

Shipping & Delivery Options

Domestic Shipping (within Australia)
Regular delivery within Australia costs $8.95 (usually 3-7 working days depending on location) and NOT with signature on delivery.
Express delivery within Australia costs a flat rate of $12.95 per parcel (usually 1-2 working days depending on location) and NOT with signature on delivery.
Please note your postcode may not fall under next day delivery service for Express Post (usually for rural suburbs). In this case we will agree to use the most convenient way for delivery (see parcel delivery timelines here auspost.com.au/parcels-mail/delivery-times)
PLEASE NOTE:
Order parcels are dispatched from our office within 1- 2 business day and shipping times are estimated depending on the shipping address. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days via email to arrange an agreeable alternative item, a backorder or a full refund.
Once parcels are listed ‘DELIVERED’ through Australia Post tracking, we will no longer be held responsible for any parcels claimed lost. Signature on delivery is sometimes available for orders with the total content value over $250.
International Shipping
International Shipping - Lightweight parcel up to 5kg is a flat rate of $25aud. Medium weight parcels between 5-10kg is a flat rate of $35aud. International orders can usually take up to 14 business days for most countries to arrive, but can take up to 3 weeks with some. Within our discretion we may choose to use a more convenient delivery service (such as DHL) for some orders only. We do not take responsible for packages lost or damaged in transit. Please double check your Billing and Shipping address as we are unable to reroute packages. Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility.

 

Pick-up from Marrickville

Pick-up from our Marrickville (NSW) Studio is available for customers that live near by. The studio is only open for pick-ups Thursdays and Friday between 8:30-5pm. 

 

Returns, Exchanges & Refunds

If in any case you are not 100% happy when you receive your product, we will happily refund or exchange your full priced purchase under the condition the item has not been worn or damaged, and is in its original packaging.
We do not offer refund or exchange on earrings, due to hygiene reasons.
We do not offer refund or exchange sale items.
These standard trading terms apply to all purchases made on brieleon.com. We reject any terms proposed that vary or add to our trading terms. Decisions made by Brie Leon will stand as final. Action for returns will not be made until the item arrives back to our office.
Product Issues and Faults
If you have any issues with your product we will gladly repair any item within the first 6 months of purchase. Please email info@brieleon.com with your order details for proof of purchase and the fault/issue.
If you lose one of your earrings we are happy to replace it. For further details please contact us via email.
Organising a refund, exchange or credit note:
After noting the above, kindly contact us within one week of receiving your item for a return authorisation number. Please contact us at info@brieleon.com. Once the return authorisation number is given to the customer, the item must be returned back to Brie Leon within 2 weeks of the purchase date at the purchaser's own expense.
Please email the team at info@brieleon.com with
  • your original order number
  • full name
  • details of item you’re refunding/exchanging and why
Brie Leon will not cover postage costs for any exchange or refund unless classified as faulty. For any exchange the purchaser will be re-billed a further $12.95 Australia-Wide or $25 International, along with additional instructions prior to shipping.
Store credit may be issued at the purchaser’s request. Through personal correspondence we will arrange a credit code for the customers use only with the value of the item being credited. Store credits will last one year from date of issue. Items bought with store credit will be handled like any regular order made.
You may choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.
For any further questions on refunds, exchanges and returns, contact the team at info@brieleon
Direct Exchange/Returns
Brie Leon offers direct returns on items purchased at any of our stockists. Please email us at info@brieleon.com and provide us with your contact details, proof of purchase and details of the issue.



 

Care & Sizing

Jewellery Care
To look after your Brie Leon pieces, we recommend keeping the jewellery away from water, chemicals, perfume, steam and anything that might scratch or mark it.
We recommend removing jewellery before showering, exercise and swimming.
Store jewellery away from the sun in a cool, dry place.
Clean your jewellery by wiping with a soft cloth. Do not use any chemical jewellery cleaners as this might scratch or remove the gold plating.
Bag Care
To care for your bag we recommend keeping it away from strong chemicals and anything that may scratch or mark it. Wipe clean with warm water with a little, very mild, detergent. Store the bag away from the sun and heat in a cool, dry place.
Please don’t hesitate to contact us with any further questions on care and sizing at, info@brieleon.com

Tarnished Jewellery

If you have experienced tarnishing of your Brie Leon jewellery within the past 6 months we would like to invite you to contact us directly for an exchange. Kindly email us at info@brieleon.com with proof of purchase and a description of the tarnishing you have experienced.


Terms & Conditions

Pricing Policy
All of our prices are in Australian dollars (AUD) . Product prices are regularly updated when price changes are received from our suppliers.
Changes to Privacy Policy
We may from time to time change these rules. We will notify users of the site of any changes by posting the revised policy reflecting them with a new effective date on this page. Your use of our site following any such change means that you agree to the rules as changed. These rules–specifically including the “Customer Information Policy”, “Use of Cookies”, “Use of IP Addresses”, and “Security” paragraphs below–apply to this website only and not to any other website.
All images on the site are copyrighted to Brie Leon, or used under licence from their respective copyright holders, and that unauthorised use is prohibited.
Customer Information Policy
brieleon.com recognises that it must maintain and use customer information responsibly. The information collected is used to help us respond to customer inquiries, send emails about sales and events, send catalogues and other marketing and promotional materials through the mail, contact contest winners and /or ship and bill orders. The information also helps us in determining what products appeal to our customers so we can better merchandise our site.
brieleon.com collects personal information necessary to process an order, a catalog request, a contest entry or a request to receive promotional emails from the consumer. This information includes name, address, city, state, zip code, phone number, email address, gender (optional) and date of birth (optional).
Privacy Policy
Brie Leon is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (unless you opt out of receiving promotional materials, we may send you information by email or postal mail to the address you provided) and to personalise your shopping experiences with us; that’s all.
Collected Information by Brie Leon
Personal identification information such as user name, password, billing information, and contact information may also be collected in order to offer you Brie Leon store products and services. This information will be used to fulfil your orders, process your transactions, facilitate your use of our website, market our products and services, respond to your requests, assist you with future shopping, and improve brielon.com. Choosing not to provide us with information will limit our ability to respond to your shopping needs. In addition, information such as your IP address and the site that referred you to ours will be gathered automatically. All data acquired via the website is stored indefinitely. Because of the nature of the Internet, data may pass through any country and any jurisdiction, including jurisdictions where privacy laws may be different and less protective than those of your home jurisdiction.
Information Sharing
Any personal information or User Submissions that you voluntarily disclose on the site becomes publicly available and is not considered personally identifiable information subject to this Privacy Notice. brieleon.com cannot guarantee the security, privacy or confidentiality of your personal information or User Submissions. You post User Submissions at your own risk. Therefore, please be mindful of what you post, because it may become publicly available on the site or otherwise. Even after removal, copies of your User Submissions may still be viewable in areas displayed outside the site, in cached and archived pages, or if other Users have stored your User Submissions.
Secure Shopping
We guarantee that every transaction you make at brieleon.com will be 100% safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping at brieleon.com. If you have any questions regarding our security policy, please contact our customer support centre at info@brieleon.com

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