Shipping policy
Brie Leon has two shipping policies, Domestic (within Australia) and International. Please carefully read the information below;
Shipping - Domestic
⏤ Free Express Shipping via Aus Post for orders over $249
⏤ Express Shipping Aus Post (1-3 business days) $14.95
⏤ Regular Shipping Aus Post (3-7 business days) $9.95
⏤ Express delivery is usually between 1-3 days
⏤ Standard post is usually between 3-7 days
We send from Sydney - the closer you are to us, the more likely it is to be delivered on the sooner end of the window. All orders are tracked and a number will be sent to you as soon as we fulfill yours. Please note that external factors may affect delivery timeframes and are out of our control. You can view more information and check for delays on AusPost.
Shipping - International
⏤ We ship to the following international countries:
New Zealand, Ireland, United Kingdom, United States, Canada, China, Hong Kong SAR, Japan, Singapore, South Korea, Taiwan, Thailand, Vietnam, France, Germany, Italy, Netherlands, Norway, Spain, Sweden & Switzerland
We offer a two different shipping options based on your location and the weight of your parcel. The weight will be automatically calculated at check out depending on the items in your cart. Please view the countries we ship to and our international shipping options below,
New Zealand
Free Express Shipping via Aus Post for orders over $500
Express Shipping Aus Post (5-8 business days) $25
Regular Shipping Aus Post (8-13 business days) $15
United States of America & Canada
Free Express Shipping via Aus Post for orders over $500
Express Shipping Aus Post (7-10 business days) $55
UK & Ireland
Free Express Shipping via Aus Post for orders over $500
Express Shipping Aus Post (6-13 business days) $60
China
Free Express Shipping via Aus Post for ordersover $500
Express Shipping Aus Post (15-20 business days) $50
Rest of Asia
(Hong Kong, Japan, Singapore, South Korea, Taiwan, Thailand, Vietnam)
Free Express Shipping via Aus Post for orders over $500
Express Shipping Aus Post (3-15 business days) $55
Major Europe
(France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland)
Free Express Shipping via Aus Post for orders over $500
Express Shipping Aus Post (3-15 business days) $65
Please note DHL is available upon request for an extra fee. If you don't see your country in the above list, please reach out to info@brieleon.com and we can try to assist you with shipping to your selected country.
⏤ International Shipping AusPost Express 3-7 weeks*
⏤ International Shipping DHL (available on request for an additional fee) Express 4-7 Business Days*
*Please note, external factors such as weather, freight delays and international conflict can cause increased delivery timeframes which are out of our control. Please follow your personalised tracking details.
We send from Sydney. The closer you are to us, the more likely it is to be delivered on the sooner end of the window. All orders are tracked and a number will be sent to you as soon as we fulfil yours.
Please track your parcel using the tracking number emailed, this can be tracked through the shipping provider's website, e.g. DHL or FedEx.
For parcels shipped with Australia Post: Once your order has arrived in the destination country, you can track the parcel through your local postal service. For example, if it's being sent to Los Angeles, once it arrives in the USA you can track the parcel on the USPS website.
Please use the original tracking number provided. Australia Post unfortunately doesn't provide detailed tracking information once the parcel is in the destination country.
⏤ We don't take responsibility for packages lost or damaged in transit
⏤ Please double check your billing and shipping address as we're unable to re-route packages
⏤ Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility
⏤ For further information on international postage please visit the Australia Post website → or send us an email at info@brieleon.com if you have any questions
Returns
Eligible returns are processed through our online returns portal here. Please carefully read the information below on our returns policy and process;
We accept returns on any order if you're not 100% happy with your purchase. However, we can't accept returns on the following conditions:
⏤ If the item is damaged, worn or not in saleable condition
⏤ If the item isn't in it's original packaging
⏤ If you've purchased earrings, for hygienic reasons
⏤ If your item was purchased at a discount
⏤ You've purchased your item over 2 weeks ago
These standard trading terms apply to all purchases made on our website. We reject any terms proposed that vary or add to our trading terms. Decisions made by Brie Leon will stand as final. Action for returns will not be made until the item arrives back to our office.
Returns are processed through our online returns portal, Post Co.
⏤ If you would like to return an item please click HERE and follow the steps
⏤ Send it back to us using tracked post within 2 weeks of the purchase date
⏤ If you are looking exchange an item please select ‘gift card’ in refund process
⏤ By selecting our gift card option you will receive a credit of 110% of the order value. This will be emailed once the return is received and it meets the return requirements
Please note:
① If you don't send it back using tracked post, we're unable to honour returns that get lost in the postal system ② We don't cover postage costs for returns or exchanged items, unless your item has been classified as faulty
Please view the following video for help on processing your PostCo return HERE
We do not offer refund or exchange on earrings, due to hygiene reasons. If you have any questions about the size of fit of the earrings you have in mind, feel free to ask us a question on live chat or via email at info@brieleon.com
