AFTER PLACING YOUR ORDER
Order parcels are dispatched from our warehouse within 1- 2 business day (not including public holidays) and shipping times are estimated depending on the shipping address. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days via email to arrange an agreeable alternative item, a backorder or a full refund.
Once parcels are listed ‘DELIVERED’ through tracking from our selected carrier, we will no longer be held responsible for any parcels claimed lost.
DOMESTIC (WITHIN AUSTRALIA)
All Australian orders are delivered via AusPost, with tracking details provided via email. We offer free regular shipping for orders over $199 AUD
REGULAR POST $9.95 AUD Regular delivery within Australia usually takes 3-7 working days depending on location and not with signature on delivery.
EXPRESS POST $14.95 AUD Express delivery within Australia usually takes 1-2 working days depending on location and not with signature on delivery. Please be aware your postcode may not fall under next day delivery service for Express Post (usually for rural suburbs).
INTERNATIONAL
International orders can usually take up to 14 business days for most countries to arrive, but can take up to 3 weeks with some. International Express postage is a flat rate of $45AUD and can take 2-6 business days between major metro areas. Within our discretion we may choose to use a more convenient delivery service (such as DHL) for some orders only. We do not take responsible for packages lost or damaged in transit. Please double check your shipping address as we are unable to reroute packages. Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility. For further information on International postage please visit the Australia Post website, https://auspost.com.au/sending/send-overseas
Start your return using our self-service portal here.
If in any case you are not 100% satisfied with your order within 14 days of purchase, we will happily provide you with a refund or store credit voucher under the condition the item has not been worn or damaged and is still in its original packaging. We do not offer refunds or exchanges on sale items (excluding our welcome discount) or earrings (due to hygiene reasons).
We are also unable to refund Gift Vouchers if they have been already issued to the receiver.
Brie Leon will not cover postage costs for any refund or exchange unless classified as faulty.
PRODUCT ISSUES OR FAULTS
If you have any issues with your product we will gladly assist you within the first 12 months of your purchase. Please kindly notify us via email at info@brieleon.com, along with your order details for proof of purchase (items must be purchased directly from us) and the fault/issue. Photographic proof of the fault will assist with the process.
