Shipping policy

Shipping & Delivery Options

Domestic Shipping (within Australia)

Regular delivery within Australia costs $12.95 (usually 3-7 working days depending on location) and NOT with signature on delivery.

Express delivery within Australia costs a flat rate of $19.95 per parcel (usually 1-2 working days depending on location). This option is FREE for orders over $250aud and NOT with signature on delivery.

Please be aware your postcode may not fall under next day delivery service for Express Post (usually for rural suburbs). In this case we will agree to use the most convenient way for delivery (see parcel delivery timelines here auspost.com.au/parcels-mail/delivery-times)

PLEASE NOTE:

Order parcels are dispatched from our office within 1- 2 business day and shipping times are estimated depending on the shipping address. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days via email to arrange an agreeable alternative item, a backorder or a full refund.

Once parcels are listed ‘DELIVERED’ through Australia Post tracking, we will no longer be held responsible for any parcels claimed lost. Signature on delivery is sometimes available for orders with the total content value over $250.

International Shipping

International Shipping - Lightweight parcel up to 5kg is from $25aud. Medium weight parcels between 5-10kg is from $35aud. International orders can usually take up to 14 business days for most countries to arrive, but can take up to 3 weeks with some. International Express postage is from $45aud and can take 2-6 business days between major metro areas. Within our discretion we may choose to use a more convenient delivery service (such as DHL) for some orders only. We do not take responsible for packages lost or damaged in transit. Please double check your Billing and Shipping address as we are unable to reroute packages. Customs and import dutiesare levied by the receiving country and are therefore the buyer’s responsibility. For further information on International postage please visit the Australia Post website, https://auspost.com.au/sending/send-overseas