Shipping Domestic
How much is delivery?
Delivery is free for all orders over $199. For all other orders, it’s $9.95 for standard post and $12.95 for express post.
How long does it take?
- Express delivery is usually between 1-3 days
- Standard post is usually between 3-7 days
We send from Sydney - the closer you are to us, the more likely it is to be delivered on the sooner end of the window. All orders are tracked and a number will be sent to you as soon as we fulfil yours. Please note that external factors such as weather and COVID-19 may affect delivery time and are out of our control.
Shipping International
How much is delivery?
- Standard tracked international post is AU$25
- Express tracked international post is AU$45.
How long does it take?
- Standard international post is usually 7-14 business days (some countries can take up to 3 weeks)
- Express international post is usually 2-6 business days
We send from Sydney. The closer you are to us, the more likely it is to be delivered on the sooner end of the window. All orders are tracked and a number will be sent to you as soon as we fulfil yours.
How do I track my order?
Once your order has arrived in the destination country, you can track the parcel through your local postal service. For example, if it's being sent to Los Angeles, once it arrives in the USA you can track the parcel on the USPS website.
Please use the original tracking number provided. Australia Post unfortunately doesn't provide detailed tracking information once the parcel is in the destination country.
Is there anything else I should know?
- We don't take responsibility for packages lost or damaged in transit
- Please double check your billing and shipping address as we're unable to re-route packages
- Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility
- For further information on international postage please visit the Australia Post website →
Returns
What is your return policy?
We accept returns on any order if you're not 100% happy with your purchase. However, we can't accept returns on the following conditions:
- If the item is damaged, worn or not in saleable condition
- If the item isn't in it's original packaging
- If you've purchased earrings, for hygienic reasons
- If your item was purchased at a discount
- You've purchased your item over 2 weeks ago
These standard trading terms apply to all purchases made on our website. We reject any terms proposed that vary or add to our trading terms. Decisions made by Brie Leon will stand as final. Action for returns will not be made until the item arrives back to our office.
I'm eligible for a return. What's the process for sending it back?
- If you would like to return an item please click HERE and follow the steps
- Send it back to us using tracked post within 2 weeks of the purchase date
Please note
① If you don't send it back using tracked post, we're unable to honour returns that get lost in the postal system ② We don't cover postage costs for returns or exchanged items, unless your item has been classified as faulty ③ If you are looking exchange an item please select ‘gift card’ in refund process
How do store credits work?
If you opt for a store credit, we'll correspond with you via email to arrange a credit code to the value of the item being credited. They last one year from date of issue. Items bought with store credit will be handled like any regular order made. You can enter the code in the 'discount code' area of the checkout.
My item seems to be faulty. What do I do?
If you have any issues with your product we will gladly help you with either a repair, replacement or refund within the first 12 months of purchase. Please email info@brieleon.com → with your order details for proof of purchase and the fault/issue.
I've lost one of my earrings! Can you help?
If you lose one of your earrings we maybe able to help. For further details please email info@brieleon.com →
I bought something from a Brie Leon stockist. Can I return it to you?
We sometimes accept direct returns on items purchased at any of our stockists. Please email us at info@brieleon.com → and provide us with your contact details, proof of purchase and details of the issue.
Sales
I'm going to buy something from the sale. Anything I should know?
Yes, it's a busy time so the process is a little different. Please bear in mind:
- It may take up to 5 business days for your order to be processed and dispatched
- No refunds or exchanges are accepted - these items are final sale
- Please only select pick-up if you are able to come into our flagship store in Surry Hills - we don't offer free postage if you accidentally choose this option
- There may be a delay on emails and messages due to the high influx of orders
- We're unable to combine postage on separate orders
- Once dispatched, we aren't responsible for any postage delays or issues
Care
How should I care for my jewellery?
- Keep jewellery dry at all times
- Avoid contact with chemicals and salt water
- After each wear, wipe with a soft clean cloth
- Store in a dry place to prevent tarnish or discolour
How should I care for my bag?
- Keep bag away from strong chemicals and anything that may scratch or mark it
- Dust or wipe clean with a damp lint free cloth
- Steer clear from any leather care products as our bags are sensitive to oils and waxes
- Store away from the sun and heat in a cool, dry place
Do you offer a re-plating service?
Yes, we do. If by chance you wish to re-plate your jewellery piece between 6-12 months after purchasing, please contact us at info@brieleon.com → with your proof of purchase. This includes items purchased at one of our stockists.
