FAQs

Delivery - Australia


⏤ Express delivery is free for all orders over $100
⏤ For all other orders, it’s $8.95 (standard) or $12.95 (express)


⏤ Express delivery is usually between 1-3 days
⏤ Standard post is usually between 3-7 days

We send from Sydney - the closer you are to us, the more likely it is to be delivered on the sooner end of the window. All orders are tracked and a number will be sent to you as soon as we fulfil yours. Please note that external factors such as weather and COVID-19 may affect delivery time and are out of our control.

Delivery - International


⏤ Standard tracked international post is AU$25
⏤ Express tracked international post is AU$45


⏤ Standard international post is usually 7-14 business days (some countries can take up to 3 weeks)
⏤ Express international post is usually 2-6 business days

We send from Sydney. The closer you are to us, the more likely it is to be delivered on the sooner end of the window. All orders are tracked and a number will be sent to you as soon as we fulfil yours.

Please note that external factors such as weather and COVID-19 may affect delivery time and are out of our control. Please check here for details on COVID-19 and international delivery →

Once your order has arrived in the destination country, you can track the parcel through your local postal service. For example, if  it's being sent to Los Angeles, once it arrives in the USA you can track the parcel on the USPS website. 

Please use the original tracking number provided. Australia Post unfortunately doesn't provide detailed tracking information once the parcel is in the destination country. 


⏤ We don't take responsibility for packages lost or damaged in transit
⏤ Please double check your billing and shipping address as we're unable to re-route packages
⏤ Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility
⏤ For further information on international postage please visit the Australia Post website → 

Returns & Post-Purchase


We accept returns on any order if you're not 100% happy with your purchase. However, we can't accept returns on the following conditions:

⏤ If the item is damaged, worn or not in saleable condition
⏤ If the item isn't in it's original packaging
⏤ If you've purchased earrings, for hygienic reasons
⏤ If your item was purchased at a discount
⏤ You've purchased your item over 2 weeks ago

These standard trading terms apply to all purchases made on our website. We reject any terms proposed that vary or add to our trading terms. Decisions made by Brie Leon will stand as final. Action for returns will not be made until the item arrives back to our office.


⏤ Kindly contact us within one week of receiving your item info@brieleon.com → 
⏤ Provide your original order number, full name and a detailed reason for return
⏤ We'll provide you with an authorisation number
⏤ Send it back to us using tracked post within 2 weeks of the purchase date

Please note:
① If you don't send it back using tracked post, we're unable to honour returns that get lost in the postal system ② We don't cover postage costs for returns or exchanged items, unless your item has been classified as faulty ③ If you opt for an exchange, you'll be re-billed the current value set for delivering to your address.


If you opt for a store credit, we'll correspond with you via email to arrange a credit code to the value of the item being credited. They last one year from date of issue. Items bought with store credit will be handled like any regular order made. You can enter the code in the 'discount code' area of the checkout.


If you have any issues with your product we'll gladly repair it within the first 6 months of purchase. Please email info@brieleon.com → with your order details for proof of purchase and the fault/issue.


Yes, we accept direct returns on items purchased at any of our stockists. Please email us at info@brieleon.com → and provide us with your contact details, proof of purchase and details of the issue.

Sales


Yes, it's a busy time so the process is a little different. Please bear in mind:

⏤ It may take up to 5 business days for your order to be processed and dispatched
⏤ No refunds or exchanges are accepted - these items are final sale
⏤ Please only select pick-up if you are able to come into our studio in Marrickville - we don't offer free postage via this option
⏤ There may be a delay on emails and messages due to the high influx of orders
⏤ We're unable to combine postage on separate orders
⏤ Once dispatched, we aren't responsible for any postage delays or issues 

Care & Post-Purchase


⏤ Keep jewellery dry at all times
⏤ Avoid contact with chemicals and salt water
⏤ After each wear, wipe with a soft clean cloth
⏤ Store in a dry place to prevent tarnish or discolour 

⏤ Keep bag away from strong chemicals and anything that may scratch or mark it
⏤ Dust or wipe clean with a damp lint free cloth
⏤ Steer clear from any leather care products as our bags are sensitive to oils and waxes
⏤ Store away from the sun and heat in a cool, dry place


If you lose one of your earrings we are happy to replace it. For further details please email info@brieleon.com →