FAQs

As this year is like no other, our Christmas postage cut-off dates are a little earlier to ensure you receive your presents in time. Please see the below dates, however feel free to email us at info@brieleon.com with any questions. See the Australia Post website for specific countries.

Australia Post, Regular: Friday, 9th December
Australia Post, Express: Friday, 16th December WA Only: Monday, 5th December
Australia Post International, Express (New Zealand): Friday, 9th December
Australia Post, Express (Asia & Rest of World): Monday, 28th November
Australia Post, Express (USA, UK & Europe): Friday, 9th December

⏤ Free Express Shipping via Aus Post for ordersover $200

⏤ Express Shipping Aus Post (1-3 business days) $12.95

⏤ Regular Shipping Aus Post (3-7 business days) $8.95

⏤ Express delivery is usually between 1-3 days
⏤ Standard post is usually between 3-7 days

We send from Sydney - the closer you are to us, the more likely it is to be delivered on the sooner end of the window. All orders are tracked and a number will be sent to you as soon as we fulfill yours. Please note that external factors such as weather and COVID-19 may affect delivery time and are out of our control.

⏤ We ship to the following international countries:

New Zealand, Ireland, United Kingdom, United States, Canada, China, Hong Kong SAR, Japan, Singapore, South Korea, Taiwan, Thailand, Vietnam, France, Germany, Italy, Netherlands, Norway, Spain, Sweden & Switzerland

We offer a two different shipping options based on your location and the weight of your parcel. The weight will be automatically calculated at check out depending on the items in your cart. Please view the countries we ship to and our international shipping options below,

New Zealand

Free Express Shipping via Aus Post for orders over $300

Express Shipping Aus Post (5-8 business days) $25

Regular Shipping Aus Post (8-13 business days) $15

United States of America & Canada

Free Express Shipping via Aus Post for orders over $500

Express Shipping Aus Post (7-10 business days) $55

UK & Ireland

Free Express Shipping via Aus Post for orders over $500

Express Shipping Aus Post (6-13 business days) $60

China

Free Express Shipping via Aus Post for ordersover $500

Express Shipping Aus Post (15-20 business days) $50

Rest of Asia

(Hong Kong, Japan, Singapore, South Korea, Taiwan, Thailand, Vietnam)

Free Express Shipping via Aus Post for orders over $500

Express Shipping Aus Post (3-15 business days) $55

Major Europe

(France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland)

Free Express Shipping via Aus Post for orders over $500 

Express Shipping Aus Post (3-15 business days) $65

Please note DHL is available upon request for an extra fee. If you don't see your country in the above list, please reach out to info@brieleon.com and we can try to assist you with shipping to your selected country. 

⏤ International Shipping AusPost Express 3-7 weeks *

⏤ International Shipping DHL (available on request for additional fee) Express 4-7 Business Days *

* Please note, due to COVID19 there are delays to international shipping which are out of our control. Please follow the tracking details for updates.

We send from Sydney. The closer you are to us, the more likely it is to be delivered on the sooner end of the window. All orders are tracked and a number will be sent to you as soon as we fulfill yours.

Please note that external factors such as weather and COVID-19 may affect delivery time and are out of our control. Please check here for details on COVID-19 and international delivery →

Please track your parcel using the tracking number emailed, this can be tracked through the shipping provider's website, e.g. DHL or FedEx.

For parcels shipped with Australia Post: Once your order has arrived in the destination country, you can track the parcel through your local postal service. For example, if  it's being sent to Los Angeles, once it arrives in the USA you can track the parcel on the USPS website. 

Please use the original tracking number provided. Australia Post unfortunately doesn't provide detailed tracking information once the parcel is in the destination country. 

⏤ We don't take responsibility for packages lost or damaged in transit
⏤ Please double check your billing and shipping address as we're unable to re-route packages
⏤ Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility
⏤ For further information on international postage please visit the Australia Post website → 

We accept returns on any order if you're not 100% happy with your purchase. However, we can't accept returns on the following conditions:

⏤ If the item is damaged, worn or not in saleable condition
⏤ If the item isn't in its original packaging
⏤ If you've purchased earrings, for hygienic reasons
⏤ If your item was purchased at a discount
⏤ You've purchased your item over 2 weeks ago

These standard trading terms apply to all purchases made on our website. We reject any terms proposed that vary or add to our trading terms. Decisions made by Brie Leon will stand as final. Action for returns will not be made until the item arrives back to our office.

⏤ If you would like to return an item please click  HERE and follow the steps
⏤ Send it back to us using tracked post within 2 weeks of the purchase date
⏤ If you are looking exchange an item please select ‘gift card’ in refund process
⏤ By selecting our gift card option you will receive a credit of 110% of the order value. This will be emailed once the return is received and it meets the return requirements

Please note:
① If you don't send it back using tracked post, we're unable to honour returns that get lost in the postal system ② We don't cover postage costs for returns or exchanged items, unless your item has been classified as faulty

If you have any issues with your product we'll gladly repair it within the first 1 year of purchase. Please email info@brieleon.com → with your order details for proof of purchase and the fault/issue.

Yes, we accept direct returns on items purchased at any of our stockists. Please email us at info@brieleon.com → and provide us with your contact details, proof of purchase and details of the issue.

If you opt for a gift card, you will receive an email with a link to your gift card. This code can be used at check out with your purchase. They last one year from date of issue. Items bought with a gift card will be handled like any regular order made. You can enter the code in the 'discount code' area of the checkout.

You can purchase a gift card HERE The gift card will be emailed to the email address provided in the order.

Yes, it's a busy time so the process is a little different. Please bear in mind:

⏤ It may take up to 5 business days for your order to be processed and dispatched. To reduce packaging jewellery will be combined, with 1-3 pieces per pouch/box
⏤ No refunds or exchanges are accepted - these items are final sale
⏤ Please only select pick-up if you are able to come into our studio in Newtown - we don't offer free postage via this option
⏤ There may be a delay on emails and messages due to the high influx of orders
⏤ We're unable to combine postage on separate orders
⏤ Once dispatched, we aren't responsible for any postage delays or issues 

DEFINITIONS:

SAMPLES : Limited stock/one off/exclusive styles. May have minor marks, scratches or dents however are completely functional.

SECONDS : Imperfect pieces may have marks, scratches or dents however are completely functional.

ARCHIVE : Marked down end of season pieces, completely functional. 

⏤ Size 5: Diameter 15.7 mm, Perimeter 49.3 mm

⏤ Size 6: Diameter 16 mm, Perimeter 50.26 mm

⏤ Size 7: Diameter 17 mm, Perimeter 53.38 mm

⏤ Size 8: Diameter 18mm, Perimeter 56.52mm

⏤ Size 9: Diameter 19mm, Perimeter 59.5mm

Our diameter measurement refers to the inside diameter of the ring

⏤ Wrap a thin piece of paper around the base of the finger to be sized
⏤ Mark the paper where it completes the circle
⏤ Measure from the beginning to the mark with a ruler.
⏤ We recommend purchasing a ring sizer if you are unsure about your size.

Please note:

⏤ We recommend taking your knuckle into consideration when measuring, to ensure the ring will fit.
⏤ If in between sizes we recommend selecting the larger size.
⏤ Our rings are gold plated, to ensure longevity, we recommend removing your ring before washing your hands, swimming or showering.
⏤ We recommend purchasing a ring sizer if you are unsure about your size.

⏤ Keep jewellery dry at all times
⏤ Avoid contact with chemicals and salt water
⏤ After each wear, wipe with a soft clean cloth
⏤ Store in a dry place to prevent tarnish or discolour 

Please visit our Care Guide page for more information

⏤ Keep bag away from strong chemicals and anything that may scratch or mark it
⏤ Dust or wipe clean with a damp lint free cloth
⏤ Steer clear from any leather care products as our bags are sensitive to oils and waxes
⏤ Store away from the sun and heat in a cool, dry place

Please visit our Care Guide page for more information

If you lose one of your earrings we are happy to replace it. For further details please email info@brieleon.com →

Brie Leon is proud to support the Women's And Girl's Emergency Center (WAGEC) with a monthly $500 donation as well as gifted product.

Brie Leon donates product to Worn for Good which raises money for a number of charities whilst promoting a circular economy and less wasteful industry.

We are always looking for ways to support our local and global community. If you would like to work with Brie Leon on a charity initiative please email us at, info@brieleon.com

You can read more about our sustainability here.